Shipping Policy – Zhi Chen Trading (Hongkong) Co., Limited
1. General Shipping Terms
We are committed to delivering our clay figurines and sculptures safely and efficiently to customers worldwide. All orders are processed with care to ensure that delicate handcrafted items arrive in perfect condition.
2. Processing Time
- Standard processing time is typically 3–7 business days after order confirmation.
- Custom or bulk orders may require additional lead time depending on complexity and quantity.
3. Shipping Methods
- We utilize trusted international carriers for secure and timely delivery.
- Available options may include express services, standard air freight, or sea freight for larger consignments.
- Tracking information is provided once the shipment has been dispatched.
4. Shipping Costs
- Shipping charges are calculated based on order volume, weight, and destination.
- For bulk orders, cost-effective logistics solutions can be arranged upon request.
5. International Shipping
- We ship globally, with delivery timelines subject to the customs clearance process of the destination country.
- Customers are responsible for any import duties, taxes, or local regulations applicable in their region.
6. Packaging Standards
- All figurines are securely packaged with protective materials to prevent damage during transit.
- Fragile or high-value items may receive additional protective packaging at no extra charge.
7. Delays & Force Majeure
While we strive to meet all estimated delivery times, delays caused by customs, unforeseen logistical challenges, or force majeure events (e.g., natural disasters, political unrest, pandemics) are beyond our control.
8. Order Tracking & Assistance
- Customers will receive tracking details via email upon shipment.
- For assistance, our customer service team is available to provide real-time support regarding shipping updates.